Report Issue
Report problems and track their status.
Palistha Shrestha
Last Update há 4 meses
This helps you:
- Raise issues with the system
- Monitor progress of reported issues
- Receive updates from support
When to use this
Use this when you need to:
- Report a bug or system issue
- Request a feature
- Track the status of a reported issue
Open report issue
- Go to your profile
- Select Report Issue
You will see the issue list page.
View reported issues
All submitted issues are listed here.
Each issue shows:
Each issue shows:
- Issue category
- Status
- Date created
Status types
- Open
- In progress
- Resolved
- Unresolved
- Dismissed
Use this to track progress.
Filter issues
Use filters to find specific reports.
Steps
- Click Filter
- Select:
- Issue category
- Status
- Date range (from and to)
- Click Apply Filter
Create a new issue
Steps
- Click Report Issue
- Fill in:
- Issue category (required)
- Description (required, minimum 10 characters)
- File upload (optional, max 5 MB)
- Click Save
What happens after submission
- The issue is created with Open status
- Support reviews the issue
- Status is updates as progress is made
- Once resolved, the issues is closed with a response
What to be careful about
- Vague descriptions slow down resolution
- Wrong category may delay handling
- Missing details can lead to incomplete support response
Be specific and clear when reporting issues.