Communication Templates Overview
Understand how communication templates work in the hiring process.
Palistha Shrestha
Last Update há 4 meses
- Candidates
- Team members
They help standardize communication across different stages of hiring.
When to use this
- Understand how communication is structured in the system
- Review available templates
- See how emails and events are organized
Use this before creating or editing any templates.
Open Communication Templates
- Go to Recruitment
- Click Communication Template
This page opens with the Email tab selected by default.
Page structure
- Events
Use this to switch between communication types.
Right panel
Shows templates based on the selected tab.
Templates are grouped by hiring stages.
Types of communication templates
Email templates
Used for sending emails during the hiring process.
Stage-based templates
- Applied
- Screening
- Interview
- Offer
- Hiring
Each stage can have its own templates.
Special templates
- Disqualification
- Onboarding
- Global
- Rejection messages
- Post-hiring communication
- General-purpose emails
These may follow different rules than stage-based templates.
Event templates
Used for:
- Calls
- Interviews
These standardize event communication.
How templates are organized
Each stage can include:
- Default template
- Additional custom templates
This allows consistency with flexibility.
Default behavior
Important:
- Default templates act as a base structure
- Some may have restrictions on editing or adding new ones
Why this matters
- Candidates receive inconsistent messages
- Important details are missed
- Hiring communication becomes unclear
Templates ensure consistency across the hiring process.